Refund policy

Thanks for shopping at KottonCulture.com! If you are not entirely satisfied with your purchase, we're here to help.

To know more about our return and refund policy, keep reading.

Returns

You have 30 calendar days to initiate a return from the date you receive your order. To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• Your item must be in its original packaging.
• Your item needs to have a digital order receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and acknowledge the receipt of your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Once your return is approved, we will initiate a refund of the item amount, minus the shipping charges (if any) to your original mode of payment. If an error was made from our end (for example, a wrong size or color was shipped to you), we will cover the shipping charges paid at the time of your checkout. However, if you change your mind about the item or size and color, the shipping cost (if paid at checkout) will not be refunded.

You will receive the credit within a few days, depending on your card issuer or bank's policies.

Shipping

You will be responsible for returning your item. We will cover the cost of return shipping by adjusting the amount in your refund.

PLEASE RETURN YOUR PRODUCT(S) IN THE SAME CONDITION AS IT WAS SHIPPED. IF THE PRODUCTS ARE RETURNED IN POOR CONDITION OR HAVE SIGNS OF WEAR AND TEAR, A REFUND WILL NOT BE PROVIDED.

Contact Us

If you have any questions on how to return your item to us, contact us.